An update to our services.
AdaptX Corporation has continued to provide the best customer experience to clients. Over the past six months, our team has focused on better defining our services to align with our company values. The following changes below will be in effect beginning August 1st, 2020.
Update to Support
To better handle support-related inquiries, all clients are to be assigned an appropriate support plan based on their project. The three support plans will outline different support methods with various response times. At this time, we have determined that the levels of support will include a ticket support system for two tiers and phone support at the highest level correspondingly.
Note that these plans are not in effect until August and that pricing and features may change at any time.
Why this change?
As we continue to grow, the demand for direct support has become an increasing challenge for our team. To address smaller projects, we have developed a cost-effective support solution that better handles support inquiries and change requests.
For website clients, we have developed a new platform that more effectively allows administrators to request new email addresses, change passwords, and manage email accounts. Note that email requests are processed within 72 hours however, will often be completed within 4 hours from when the request is sent to our team.
We have received various training requests for WordPress and other related software. To address these requests, AdaptX is launching a new learning platform at the end of this year called AdaptX Learn (www.learn.adaptx.ca). This paid e-learning solution will be available to administrators for direct learning, and employee training on software solutions utilized by our development team. Note that AdaptX is currently under no direct obligation to train users on the platforms it uses when developing websites or other software products unless directly specified in a service agreement.
Hourly Rates - Graphic Design
AdaptX Corporation is introducing new hourly development costs for all graphic design work. Including logos, business cards, brochures, and other print media. Costs for services are mentioned at the beginning of projects and are the responsibility of the client. As much as we try to anticipate the hours required to complete a project, note that these quotes are still approximate. Hourly rates now start at $35.00 per hour.