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Description
The Service Profit ChainAuthor Contributor(s): Sasser, W. Earl; Schlesinger, Leonard A.; Heskett, James L. Publisher: Free Press Date: 4 10 1997 Binding: Hardcover Condition: NEW In this pathbreaking book, world renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do year in
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Best in 7 days
Best in 7 days
Best in 7 days
Best in 7 days
4.2 ★★★★★
Based on 1674 reviews
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Product Reviews
★★★★★ 5
Husband now has 4 of these
Very well made, soft, comfortable, and look great! My husband liked it so much I bought it in 3 other colors because he is picky AND hard to fit. He also has long arms and these were the first shirts in a while where the sleeve length worked.
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Reviewed in the United States on March 19, 2026
★★★★★ 5
Fits well
It was a gift for my son. Fast shipping and excellent delivery!! It fit my son well and he absolutely loves it!!! He wears it all the time
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Reviewed in the United States on November 15, 2025
★★★★★ 5
Great Flannel shirt
Give to my husband as an gift and he loves it. Nice, warm and soft. Little extra warmth the neck and sleeves.
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Reviewed in the United States on December 16, 2025
★★★★★ 5
quality and price
Color: All White, Size: 4X-Large
Great quality! Husband loves the fit.
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Reviewed in the United States on April 6, 2026
★★★★★ 5
Great product exactly like the way it looks on the pic
Color: All White, Size: X-Large
I like the quality the texture exactly the type of shirt i needed.
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Reviewed in the United States on March 12, 2026
